Calls are live today · email, chat and cases next

Every conversation. One place.

Cohavo is one app for every way your customers get in touch. Start with calls today, with AI call notes and reports built in. Email, chat and cases join the same app as they arrive.

Book a demo See what's inside
  • Mac
  • Windows
  • iPhone
  • Web

Why one app

One app, not a stack of tools.

Most teams juggle a phone system, a shared inbox, a helpdesk and a reporting tool, each with its own sign-in and its own idea of who the customer is. Cohavo puts them in one app, so the work stays joined up.

  • One sign-in, one team

    Everyone's status and queues in one place, whatever the conversation.

  • One place to look

    Calls today, then emails, chats and cases beside them, so nobody asks a customer to repeat themselves.

  • One view of the day

    Reports and AI notes cover the whole conversation, not one tool at a time.

What's inside

Calls today. The rest of the conversation next.

Each part arrives in the app you already use, with the same sign-in and the same team. There is nothing new to roll out.

In the app today

  • Voice Calls

    Call queues, a caller menu, recording, transfers and live team status.

  • AI Call notes

    A summary and the follow-ups after every call, written for you.

  • Insights Reports

    Answered, missed, waiting times and busy hours, by team and by person.

Everything in Voice

Voice

Calls, done properly.

A complete business phone system, inside Cohavo. Callers reach the right person, and your team sees what is happening as it happens.

  • Call queues

    Callers wait in order and reach the next free person.

  • Caller menu

    "Press 1 for sales." Build it yourself, with recorded or spoken prompts.

  • Warm and blind transfers

    Introduce the caller first, or pass them straight on. Nobody gets lost.

  • Call recording

    Kept with the call, ready when you need to listen back.

  • Live team status

    See who is available, ringing, on a call or away, as it happens.

  • AI call notes

    A summary and follow-ups after each call, so nobody has to write them up.

See everything in Voice

Easy to live with

Your team signs in. We do the rest.

On every desk

The same calls, queues and status, wherever your team works.

  • Mac

    A native Mac app with clear call controls.

  • Windows

    A desktop app with your team beside your calls.

  • iPhone

    Your work number in your pocket, with calls on the lock screen.

  • Web

    Sign in from a browser, with nothing to install.

Looked after by us

Your own phone system, with none of the upkeep.

  • Your own server

    Each customer gets their own, which we set up and host.

  • Connected for you

    We connect it to the phone network and look after your numbers.

  • Updated and watched

    We keep it secure, up to date and running. Your team just signs in.

A few things to know

Glad you asked.

Anything else? Ask us.

Is Cohavo one app or several?

One app. Calls, email, chat, cases and reports are sections of the same app, with one sign-in and one team. New sections arrive in the app you already use, so there is nothing new to roll out.

What can I use today?

Calls: queues, a caller menu, recording, transfers, live team status, AI call notes and reports, on Mac, Windows, iPhone and the web. Email, chat and cases are on the way.

Who runs it?

We do. Each customer gets their own server, which we host and look after, connected to the phone network for you. Your team just signs in.

Can we keep our phone numbers?

Usually, yes. We can move your existing numbers across, or give you new ones.

How do I see it working?

Book a demo and we will walk you through it on a real call.

See Cohavo on a real call.

We will show you queues, transfers and AI call notes, and answer your questions.

Book a demo support@cohavo.io