Cookies

This website has one kind of optional cookie: analytics. It’s off until you click Accept, and you can change your mind at any time with Cookie settings at the bottom of every page.

1. On this website

If you don’t accept

Nothing is stored about you (unless you use the website chat: see below). Your browser keeps only your answer (cohavo-consent, in local storage) so we don’t ask again. The analytics code isn’t even downloaded.

The website chat

Opening the chat stores nothing. If you send a message, your browser keeps one item, cohavo-chat: followed by the chat’s id, in local storage, so your conversation carries on as you move between pages. It’s only used for the chat you started, so it doesn’t need your consent, and it isn’t used for analytics or adverts. Clearing this site’s data in your browser removes it. What happens to the chat itself is on the Privacy page.

If you accept

We use PostHog to see how the site is used, so we can make it better. It runs on PostHog’s EU cloud, and only we see it. We don’t sell it or use it for adverts.

Name	Where	What it’s for	Kept for
ph_…_posthog	Cookie and local storage	A random id for your browser and your visit, so we can count visits and pages.	1 year
ph_…_window_id, ph_…_primary_window_exists, ph_…_session_registered_properties	Session storage	Tells one tab from another during a visit.	Until you close the tab

What we see: the pages you open, the buttons and links you click, the site you came from, your browser and screen size, and a replay of how you moved around the page. Anything you type is hidden from the replay. Your internet address isn’t kept.

Changing your mind

Click Cookie settings at the bottom of any page and choose Decline. We stop at once and remove what PostHog stored in your browser.

2. In the Cohavo apps

The Cohavo web app, and the Mac, Windows and iPhone apps that show it, store only what they need to work:

Name	Where	What it’s for	Kept for
Cookies starting pbx.	Cookie (secure, not readable by scripts)	Keeps you signed in.	7 days, renewed while you use the app
Settings such as softphone_… and the theme	Local storage	Remembers your microphone, speaker, ringtone, volume, theme and layout.	Until the app’s data is cleared

These are needed for the service you asked for, so they don’t need consent. If your business has agreed to help us improve Cohavo, the app also uses PostHog (see the Privacy page): it stores a random id in local storage, and everything you type is hidden.

3. If you put Cohavo Chat on your own website

You’re responsible for the chats on your website, so:

• Update your privacy notice to say you use Cohavo for website chat, what it collects (the conversation, the pages visited, how the visitor found your site, browser and device, language and time zone), why, and for how long.
• Visitors can’t send files unless you switch that on in the chat’s settings. If you do, add pictures and PDFs to that list: people send screenshots with names, addresses and account details in them. They’re kept privately and deleted with the chat.
• The chat box stores nothing on a visitor’s device until they send a message; then it keeps the one local storage item described above. If your cookie tool needs to control it, add data-autoload="false" to the chat’s script tag and load it when your tool allows.
• If you switch on the AI assistant, it’s labelled AI and visitors can always ask for a person.
• Choose how long chats are kept (12 months unless you change it) in the chat’s settings.

4. Questions

Email support@cohavo.io, including if you’d like us to delete what we’ve collected about your visits. Everything else we collect, and what you can ask us to do with it, is on the Privacy page.