Emergency calls

Please read this and share it with everyone who uses Cohavo.

1. Can I call 999 or 112 from Cohavo?

Not yet, from most devices.

• Desk phones, the web app, and the Mac and Windows apps: calls to 999 and 112 don’t connect. Don’t rely on them.
• The iPhone app: if you dial 999 or 112 in Cohavo, it hands the call to your iPhone’s own phone app, so it goes over your mobile network like any other emergency call from your iPhone.

2. What you should do

• Make sure everyone has another way to call 999, such as a mobile phone, wherever they use Cohavo.
• If someone at your premises has no mobile phone or no reliable mobile signal (for example because of a disability or their age), tell us, and make sure they have another way to call for help.
• Don’t connect alarm systems, lift lines or anything else people’s safety depends on to Cohavo.
• People with hearing or speech difficulties can reach the emergency services through Relay UK or emergencySMS, from a mobile phone or textphone.

3. Power cuts and internet failures

Cohavo works over the internet. Desk phones, routers and computers need power and a working connection. In a power cut, or if your internet or network fails, Cohavo won’t work at all, so you couldn’t make any calls with it.

4. When emergency calling is added

We’ll tell every customer, ask you to register the address of each site and each person who works from more than one place, explain how to keep those addresses up to date, and update this page and our Terms of service.

Questions: email support@cohavo.io.