Policies
Cohavo's terms and policies: what each covers, and when it last changed.
Terms of service
The agreement between us and a business that uses Cohavo.
Service description
What Cohavo is, who it's for, what you need to use it, how prices and contracts work, and where to get help.
Privacy
What we collect about people, why, who else handles it, how long we keep it, and what you can ask us to do.
Cookies
What this website and the Cohavo apps store on your device, and how to change your mind.
Data processing agreement
How we handle personal data for the businesses that use Cohavo (UK GDPR Article 28).
Acceptable use policy
The rules for using Cohavo's calls, email, chat and AI lawfully and safely, and how we protect you from phone fraud.
Emergency calls
Important: what works today when you call 999 or 112 from Cohavo, and what to do instead.
Recording and AI
How call recording, transcription and the AI features work in Cohavo, what goes to which supplier, and what you need to tell people.
Complaints
How to complain about Cohavo or about how we've handled personal data, and what happens next.
Subprocessors
The companies that handle our customers' data to help us provide Cohavo, what each does, where, and under what safeguard.
Security
How Cohavo is hosted and kept secure, the companies we rely on and their accreditations, and how to report a security problem.
Questions about any of these: support@cohavo.io.